Your Cloud Based Phone System

Your company gets a complete, fully managed phone system featuring extensions for every employee and local U.S. phone numbers. We port your existing number without interrupting service.

Welcome Menu and Business Hours.

A voice menu greets callers (e.g., “Press 1 for sales, press 2 for service”) in both Spanish and English, featuring sub-menus and direct extension dialing. Includes business hours, holiday settings, and a day/night switch—controlled by your team via phone or dashboard—that allows you to close the system even during standard office hours.

Ringing where you need it.

• Ring groups: multiple phones ring simultaneously, sequentially, or by priority.
• Follow-me: calls follow the user to their desk, mobile phone, and home.
• Call forwarding (on busy, no answer, or unconditional) and “Do Not Disturb” mode, activated individually by each user.
• Free inter-branch calls, just like extensions within the same office.

Readable voicemail.

Voicemail messages arrive in your email with the audio attached. Alternatively, receive them as text message transcriptions on your mobile phone so you can read them without listening. Individual and shared departmental mailboxes.

Call parking on a live list

Place a call on hold and pick it up from any office phone. Instead of memorizing a code, your team sees a live list of parked calls: who is calling, who parked the call, and how long it has been waiting. A single code parks the call; if no one picks it up in time, it returns to the person who parked it, a group, or voicemail whichever you choose.

And everything else you expect from a central unit. 

• PIN-protected conference rooms.
• Custom hold music or messages, configurable by company and department.
• Unwanted number blocking, including a count of attempted calls.
• Internet fax: keep your existing fax machine using an adapter, or send and receive faxes as PDFs via the dashboard.
• One-click dialing from the browser and busy-status indicators to see who is on a call before transferring.
• Mass calling: broadcast a recorded message to a list of numbers simultaneously for announcements and reminders.
• International calling capabilities configurable by company, with optional extension-level PINs and automatic blocking of high-cost destinations.
• High-definition audio (on supported phones).
• After-hours emergency call routing: urgent calls are directed to a designated on-call staff member, with escalation if the call goes unanswered.

Phones that arrive ready to use

Connect the phone to the internet, and it is up and running in minutes—complete with extension, directory, busy-lamp keys, and your company branding on the display. There is no need to navigate through device menus. We automatically configure over 25 brands, including Grandstream, Yealink, Polycom, Cisco, Fanvil, and Snom.
• Distinct ringtones for different call types (internal, external, queue) so you know the call type without looking.
• Your company logo and name displayed on every phone screen.
• Long-range DECT or WiFi cordless phones for warehouses, clinics, or workshops, fully integrated just like any other extension.
• Adapters to keep using your existing fax machine, intercom, or analog phone.
• Remote reboot and reconfiguration—no office visit required.

Headquarters for branch networks

Multiple branches or brands managed from a single central hub: location-specific numbers, location-specific menus, and free inter-branch calls. This is how courier chains, restaurant groups, and tax offices with over ten locations operate on our network today. 

Phone in the browser.

A full-featured phone right inside Chrome, Firefox, or Edge—no installation required: two lines, music on hold, transfer with availability status, a dial pad, and a live call quality meter. It works behind strict firewalls and is available in Spanish and English.

Self-service portal .

Each person in your company logs in with their user account and accesses their browser-based phone, voicemail, call forwarding settings, call history, and text messages associated with their number all without needing to call support to change forwarding rules.
• Listen to, download, and mark voicemails.
• Activate call forwarding, “follow-me,” and “do not disturb” features with just two clicks.
• Exchange SMS and MMS messages with clients using the company number.
• Request changes from WVT directly through the portal with status tracking—such as adding an extension, changing business hours, or adding a menu option.
Administrators also have access to a modern dashboard (available in Spanish and English) to view active calls, connected phones, recordings, and call/user reports, complete with on-screen help and a log of every change made.

Text messages using your company number

Reply via text from the number receiving the call.

A chat-style inbox for the entire team, featuring photos, templates, internal notes, and list messaging. Multiple staff members can manage the same number while sharing a single conversation history. Available via the web portal and dashboard.

Turn missed calls into retained customers.

When a call is missed or comes in after hours, the customer instantly receives a text message containing whatever information you choose: business hours, a link to message you, the branch address, or a photo of the menu or a price quote. Messages can be customized based on the call status (answered, missed, or after-hours) and the language assigned to the number; you can include up to ten images and set controls to prevent sending repeat messages to the same number within an hour.

Fill a cancelled slot.

If an appointment is cancelled, send a notification to your waitlist; the first person to reply “YES” claims the opening—no need to call people one by one.

Sari, the AI-powered operator Answer the first ring, at any time, in two languages.

Sari answers your company’s phone just like a receptionist: she listens, responds, transfers the call to the right person, and takes messages. She answers in both Spanish and English, switching languages ​​mid-sentence if the caller does so. You can interrupt her, and she stops—just like a real person. There is no voicemail or hold music; a real person answers.
• Transfers calls to any extension in your company by name or department (e.g., “Connect me with Ana in accounting”).
• Answers frequently asked questions about your business: hours, address, services, and directions.
• Takes messages and contact details, then emails them to your team.

• Provides a transcript of every call and a summary of actions taken: number of calls answered, number transferred, and questions asked.
• Supports multiple operators per company—each with their own number, greeting, and script—such as for sales, customer service, or specific branch locations.
• Includes industry-specific templates to get up and running in a single day: restaurants, clinics, repair shops, etc.
• Also handles inquiries via your website: visitors can speak to Sari directly through their browser—no installation required.
• Collects information via a voice-based questionnaire; if the caller prefers to type, she sends an SMS link while the conversation continues. Everything is consolidated into a single record.
Try it right now—directly in your browser, with no installation required:

Sari runs on our own proprietary network, not a third-party service. This allows her to transfer calls to your office extensions, not just to external numbers. Contact us for a quote. log of every change made.

CALL CENTER.

Artificial intelligence included. In your language, in a matter of days.

For operations with 5 or more agents handling inbound or outbound calls—such as collections, insurance, home services, clinics, and sales. It deploys in days on our own network, with artificial intelligence included in the service rather than as an extra per-seat charge.

Call queues and agent console.

• Queues with automatic distribution, agent skills (Spanish, English, product), and queue priority.
• Live dashboard showing the status of each agent and queue.
• Agent portal with a browser-based phone: answer from any computer with no software installation required.
• Supervisors can listen in, whisper to the agent, or join the call.
• Customer record opens automatically upon call arrival; includes disposition codes and pause reasons.
• Sticky agent: returning callers are routed to the agent who previously assisted them.
• Sari can handle initial intake, resolve issues independently, and route the rest to the correct queue.

Courtesy callback.
Callers waiting in the queue can dial a number and hang up; we call them back while holding their place in line. We inform them of the wait time, confirm via SMS, and allow them to schedule the callback for later. Answering machine detection ensures your agents’ time isn’t wasted.

Outbound dialer.
Outbound campaigns in preview, power, or predictive modes, featuring answering machine detection, time-zone-aware calling schedules, exclusion lists, and over-dialing limits. Mass voicemail capabilities using the same tool.

Call intelligence included.
100% of calls are automatically analyzed and categorized: summary, sentiment, reason, and alerts. Supervisors don’t need to listen to calls individually to understand what happened. This feature is included in the service.

Unified channel inbox.
Text messages, support emails, and website chat arrive in the same agent inbox, alongside the customer’s history. Web chat installs with a single line of code; email connects to your company account. Zoho CRM integration enriches customer records and logs activity. Get a quote from us: the price is fixed and transparent, with no charges per minute or for artificial intelligence usage.

25 call center reports, from day one.

Data is captured during every call, so reports are available without any setup. They can all be filtered by date and branch, respect individual supervisor access permissions, and be exported to Excel with a single click. They turn daily activity into actionable decisions: where to reinforce staffing, why customers are leaving, which agents need support, and whether campaigns are compliant.

Security included.

• Signed calls. Your outbound calls are signed with the highest level of attestation (STIR/SHAKEN “A”). Fewer “Spam Likely” alerts on your customers’ mobile phones and more answered calls.
• Phone fraud protection. Automatic blocking of high-cost destinations, limits on simultaneous calls per extension, optional PINs for outbound calls, and 24/7 monitoring of access attempts.
• Defense that won’t lock you out. We automatically block forced entry attempts, while a self-healing system ensures that such blocks never affect legitimate office operations.
• Encryption and controlled access. Encrypted audio and signaling for browsers and supported phones, a dashboard with two-factor authentication, and an audit log of every change.
• Private VPN at no extra cost. For offices with unstable internet or those behind mobile networks, we set up a private tunnel between your router and our network. Included.
• Outbound campaign compliance. Calling schedules based on the customer’s time zone, exclusion lists, dialing limits, and call recording with defined retention periods.
• Daily configuration backups and a complete off-site copy.

We found out before you.

We monitor every phone, office, and connection 24 hours a day. If an office loses phone service, a device disconnects during business hours, or network quality drops, our team is alerted within seconds—often before anyone in your office even notices. An office outage is detected and addressed immediately, rather than waiting for someone to call and complain.
Technical support in Spanish and English provided by people who know your setup. Same-day configuration changes.

Start today .

Order your call center system online
Tell us how you want your system set up by filling out a ten-minute form—available in Spanish or English—covering details such as the number of users, operating hours, menu wording, and call routing for each option. We will build it for you and notify you when it is ready for review.